Frequently Asked Questions How does the entire process work? Is it legal to buy prescription medications online? Do I need a prior prescription to order medications here? How do I place an order? How do you protect my privacy and security? What are your shipping rates and policies? What is your cancellation policy? How long will it take to receive my medication? Do you offer any guarantees? How do I place a refill? How does the entire process work? After you fill out and submit the medical review form, one of our licensed U.S. physicians will determine if you are eligible to benefit from the medication you have chosen. If you are eligible, the physician will then write a prescription for that medication and forward it to a one of our licensed U.S. pharmacies to be filled. The pharmacy will then fill and ship your order via FedEx NextDay Air to your home in discreet packaging. -Top Is it legal to buy prescription medications online? Yes. The prescription that is written for your medication after your medical review form is approved comes from a licensed U.S. physician and is then filled by a licensed U.S. pharmacy. This practice is in accordance with FDA regulations and perfectly legal. -Top Do I need a prior prescription to order medications here? You do not need a prior prescription. One of our physicians will issue the prescription for upon approval. -Top How do I place an order? When you click an order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, submit your order for processing. -Top How do you protect my privacy and security? PrescriptionsDrugStore is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported. -Top What are your shipping rates and policies? Due to patient demand and our highly streamlined and automated order system, we only ship via FedEx Next Day at a flat rate of $18 per order. Currently, we are unable to ship to P.O. Boxes. An adult signature is required upon delivery. -Top What is your cancellation policy? You may cancel your order before it is reviewed by a physician by calling 1-866-789-6337. -Top How long will it take to receive my medication? Typically, orders are shipped from the pharmacy within 24 hours after you submit the order form. All orders are shipped via FedEx NextDay Air.  -Top Do you offer any guarantees? YES! PrescriptionsDrugStore guarantees your satisfaction with our products and services. We are committed to offering outstanding quality and service and we are here to serve you 24 hours a day, 7 days a week. If you are unhappy with our service, please contact us and let us know the problem. We respond to ALL complaints in a timely manner. We have tried to answers the questions we receive from our customers in the information listed above. Nonetheless, you may have other questions or would like more information about the medication we feature. Please write to patientcare@PrescriptionsDrugStore.com or give us a call toll-free at 1-866-789-6337 and we'll be happy to assist you!  -Top To ensure that our physicians review your most up-to-date information, we ask that you place a refill or re-order in the same manner as you placed your first order. You can click here to get started. -Top